Refund policy

At The Shiddie Co., everything we make is crafted with care and intention. Some items are handmade in-house, and others are fulfilled by trusted print partners—but all are created to bring a little light to life's little shiddies.

Handmade Items (Candles, etc.)

Our candles are hand-poured in small batches, and because of their custom nature, all sales are final.

If your candle arrives damaged or incorrect, email us within 7 days of delivery at hello@theshiddieco.com with:

• Your order number
• Clear photos of the issue

We'll review and make it right—whether that means a replacement, store credit, or refund.

Dropshipped Items (Mugs, Totes, Apparel, etc.)

Items shipped directly from our print partners follow a separate policy.

We do not accept returns or exchanges on these items unless they arrive damaged or misprinted.

To report an issue, contact us within 7 days of delivery with:

• Your order number
• A clear photo of the product

We'll take care of the rest.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After that, they are processed and cannot be changed.

Shipping & Delivery Issues

If your tracking shows delivered but the package is missing:

• Check with your local post office or delivery driver
• Look around your delivery area and ask neighbors
• If it's still missing, contact us and we'll do our best to help

Please note: we're not responsible for lost or stolen packages after confirmed delivery.