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    The Shiddie Co.

    Shipping policy

    Thank you for shopping with The Shiddie Co. Here's what you need to know about getting your order from our door to yours.

    1. Handling Time

    • We do our best to pack and hand off every order within 2–3 business days of payment clearing. However, since all candles are handmade and poured in small batches, sometimes it may take a little longer (but we'll let you know if it does!)
    • Orders placed on Friday after 11 AM PT through Sunday count as Monday for handling purposes.

    2. Shipping Methods & Carriers

    • Domestic (USA):
      • Standard: USPS First-Class or UPS Ground
      • Expedited: USPS Priority or UPS 2nd Day Air
    • International:
      • Coming soon!

    (If you need a carrier not listed, email hello@theshiddieco.com before you order.)

    3. Shipping Rates

    • Calculated at checkout based on your address, order weight, and chosen service level.
    • We don't mark up carrier fees—what you see is what we pay.

    4. Estimated Delivery Times

    • USA Standard: 3–7 business days after shipment
    • USA Expedited: 1–3 business days after shipment

    (These are estimates. Delays happen. Don't panic if it's a day or two late.)

    5. Order Tracking

    • You'll get a tracking number via email as soon as your order ships.
    • If you don't see it within 48 hours of placing your order, check your spam folder or email us.

    6. Lost, Damaged & Delayed Packages

    • Lost packages: We'll work with the carrier to trace or replace—but we can't control their timeline.
    • Damaged on arrival: Take photos of the damage and packaging, then email hello@theshiddieco.com within 7 days. We'll sort it out.
    • Carrier delays: Weather, customs, and other shit happen. We're not liable for delays beyond our control, but we'll help chase the carrier.

    7. Customs, Duties & Taxes (International Orders)

    • You're responsible for any import fees, duties, or taxes your country imposes.
    • We don't mark orders as “gifts” or undervalue them—that's illegal.

    8. Address Issues

    • You're responsible for providing the correct shipping address.
    • If a package is returned to us for an invalid address, we'll contact you. You cover the cost to re-ship.